Refund policy

Returns & Refunds Policy

Orders for golf buggies and scooters (including The Hybrid, Little 1, Eagle 1, Eagle 2 and Hawk) are paid in full at checkout.
Due to the specialist nature of these products, buggies and scooters are non-returnable and non-refundable once delivered to the customer, except where required under applicable consumer law.
If you believe your buggy or scooter is not covered by this policy, please contact us immediately so we can review the matter through our warranty and support process.

In rare circumstances, PBE Golf may need to cancel a buggy or scooter order before delivery. This may be due to supply or logistics issues, quality concerns, or where we decide that it is not appropriate to proceed with a particular customer relationship.
If we cancel your buggy or scooter order before delivery, we will issue a full refund of all amounts paid to your original payment method.
Where a unit has already been dispatched, we may arrange for the shipment to be intercepted or returned to us. In all such cases of trader-initiated cancellation before delivery, you will not be charged for the buggy or scooter.
Your statutory rights under applicable consumer and distance-selling law are not affected by this policy.

Because our buggies and scooters are specialist, made-to-order and/or imported items with long lead times, customers should consider their purchase carefully before ordering.
If you wish to cancel a buggy or scooter order before delivery, please contact us as soon as possible at support@pbe-golf.com with your order number.
We will review your request in line with applicable consumer law and the status of your order.
Any refund, deduction or charge will reflect only reasonable, non-recoverable costs already incurred and will always comply with applicable consumer law.
Once a buggy or scooter has been delivered, our non-returnable and non-refundable terms apply, except where required under applicable consumer law.

We offer a 30‑day return policy on standard gear and accessories (for example gloves, bags, headcovers, towels, tees and other accessories).
You have 30 days from the date you receive your item to request a return.
To be eligible, items must be unused, in the same condition you received them, with all tags attached and in the original packaging.

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
PBE Golf provides a 1‑year warranty on Lithium batteries and a 1‑year warranty on all other buggy/scooter components, as set out in our Liability Waiver & Safety Agreement.

To start a return for eligible standard items, please email us at support@pbe-golf.com with your order number and details of the item you wish to return.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns should be sent to:
PBE Golf Ltd,
Mongnacool Lower,
Aughrim, Co. Wicklow, Ireland.

For standard merchandise shipped into the EU, you also have a 14‑day statutory cooling‑off period from the day you receive your goods, during which you may cancel or return your order for any reason, in line with EU consumer law.
You may exercise this right by contacting us within 14 days of delivery. Items must then be returned in accordance with the conditions above (unused, in original packaging).

Once we receive and inspect your return, we will let you know if the refund is approved.
If approved, we will issue a refund to your original payment method within 10 business days.

Please note it may take additional time for your bank or card provider to post the refund to your account.